Legal

Terms of Service

Last updated 7 August 2026 路 Effective 7 August 2026 路 Governed by the laws of Singapore

In plain language

  • You own the forms you build and the responses you collect. We only host them for you.
  • You are responsible for what your forms ask and for having the right to collect it.
  • AI credits are used up when you generate. They are not refundable.
  • The service is provided as is. Our liability to you is capped.
  • Singapore law governs this agreement.

This summary is for orientation only. It is not part of the agreement, and where it differs from the numbered terms below, the numbered terms apply.

1. Who we are

AdvanceForm ("AdvanceForm", "we", "us", "our") is operated by [LEGAL ENTITY NAME], [UEN / REGISTRATION NUMBER], of [REGISTERED ADDRESS], Singapore.

These Terms of Service (the "Terms") govern your access to and use of the AdvanceForm web application at advanceform.app and any related services (together, the "Service").

2. Acceptance

By creating an account, logging in, or otherwise using the Service, you agree to these Terms. If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation, and "you" means that organisation.

If you do not agree to these Terms, do not use the Service.

3. Eligibility

You must be at least 18 years old to hold an account. Accounts may not be created by or on behalf of anyone under 18.

People who fill in your published forms ("Respondents") may be of any age. If your form collects personal data from anyone under 18, you are responsible for obtaining any consent required by law before collecting it. See clause 7.

4. Accounts

Accounts are created either by an administrator inviting you, or by signing in with Google. Where an account is created as an invitation without a password, the first password entered at login becomes that account's password, so treat an invitation link as confidential.

You are responsible for all activity under your account and for keeping your credentials secure. Tell us promptly at zhengda@sohsimple.sg if you believe your account has been compromised.

You may not share, sell, or transfer your account, or let anyone else use it.

5. The service

AdvanceForm lets you build forms, publish them at a public link, collect responses, and view those responses as dashboards, hand-out lists, rosters and allocation plans. Features change over time; we may add, alter or remove functionality.

Access to your event data (fields, responses, exports and settings) is restricted to the account that owns the event. Administrators can see account-level metadata and counts, but cannot read the contents of another account's responses.

6. Your content

"Your Content" means everything you put into the Service or collect through it: form titles and questions, configuration, uploaded text, and all Respondent submissions.

You own Your Content. We claim no ownership of it.

You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, display and process Your Content solely to the extent necessary to operate and support the Service for you, and to comply with law. This licence exists only so that we can run the Service; it ends when Your Content is deleted, except for copies retained in routine backups for a limited period.

We do not sell Your Content. We do not use Your Content or Respondent submissions to train machine-learning models. We do not use them for advertising.

7. Your responsibilities as the form owner

This clause matters more than any other in these Terms. When you publish a form and collect responses, you decide what is asked and why. In data-protection terms you are the controller of that data and we act as your intermediary, processing it on your instructions.

You represent and warrant that:

  • you have the right to collect the personal data your forms request, and a lawful basis for doing so;
  • you have given Respondents any notice, and obtained any consent, that applicable law requires, including consent from a parent or guardian where a Respondent is a minor;
  • you will handle, retain, export and delete Respondent data in accordance with applicable law, including Singapore's Personal Data Protection Act 2012 where it applies to you;
  • you will respond to Respondents who ask to access, correct or delete their data, and will not rely on us to do so on your behalf; and
  • Your Content does not infringe anyone's rights and does not breach clause 8.

If we receive a request from one of your Respondents, we will ordinarily direct them to you.

8. Acceptable use

You must not use the Service to:

  • break any law, or infringe any intellectual property, privacy or other right;
  • publish forms that are deceptive about who is collecting the data or why, including impersonating another person or organisation;
  • phish, or harvest credentials, passwords, one-time codes or payment card details;
  • collect payment card numbers, full government identification numbers, financial account credentials, or health or biometric data through a form. The Service is not designed or certified for these categories, and you must not use it for them;
  • harass, threaten, defame or endanger anyone, or collect data in order to do so;
  • distribute malware, or link from a form to anything malicious;
  • send unsolicited bulk messages, or use the Service to support a spam operation;
  • attempt to access another account's events, fields or responses, or otherwise circumvent the access controls described in clause 5;
  • probe, scan, overload, or interfere with the Service or its infrastructure, or bypass any rate or usage limit; or
  • resell, white-label or provide the Service to third parties as your own without our written agreement.

A breach of this clause is a material breach of these Terms and may result in immediate suspension under clause 12.

9. AI features

The Service can draft forms, propose summary cards, suggest roster assignments and propose allocation plans using large language models.

AI output is a draft, not advice. We do not warrant that anything generated is accurate, complete, lawful, suitable for your purpose, or free of error or bias. You must review every generated form and setting before publishing it or relying on it. You remain solely responsible for what your published form asks and does.

Credits. Each generation consumes one AI credit, deducted when the request is made. Where every provider fails and no output is returned, the credit is restored automatically. Credits are otherwise consumed on use and are not refundable, are not redeemable for cash, and have no value outside the Service. Credits granted with a paid plan top up to that plan's allowance for the billing period and do not accumulate without limit.

Processing. To generate output, the text of your request is transmitted to the model providers identified in our Privacy Policy. For the roster and summary features, this includes a limited, aggregated sample of real response data so the output is grounded in your actual answers. Do not use AI features on data you are not permitted to disclose to a processor. The Privacy Policy lists every recipient.

10. Plans, fees and billing

The Service offers a Free plan and paid plans (currently Lite, Plus and Max). Current prices and allowances are shown in the application.

Paid plans are presently arranged manually by email rather than through automated card payment. Until online payment is introduced, a plan takes effect when we confirm it, and continues until you tell us to stop.

Fees are not refundable. If you cancel, your plan continues until the end of the period you have paid for and is not renewed. We do not refund partial periods, unused credits, or credits already consumed.

We may choose to give a refund or credit as a goodwill gesture. Doing so once does not oblige us to do so again, and does not vary this clause.

We may change prices, plan allowances or plan structure. For an existing paid plan, changes take effect at the start of your next billing period, and we will give you reasonable notice by email beforehand.

Stated prices are in Singapore dollars and exclude any taxes, which you are responsible for where they apply.

Data retention differs by plan. On the Free plan we may delete responses older than 3 months. Paid plans have no scheduled expiry while active. If a paid plan lapses or is cancelled, the account reverts to Free and the 3-month limit begins to apply, so export your data before downgrading. See section 9 of the Privacy Policy.

11. Availability

We aim to keep the Service running and available, but we do not offer a service level agreement, guaranteed uptime, or a guaranteed response time. The Service may be unavailable during maintenance, provider incidents, or events outside our control.

The Service can also run in a temporary mode in which data is held only in memory and is lost when the underlying process restarts. This mode exists for development and for continuity of access during configuration; it is not intended for production data. Where it is active, the application indicates so.

12. Suspension and termination

You may stop using the Service and ask us to close your account at any time, by emailing zhengda@sohsimple.sg.

We may suspend or terminate your access, with notice where reasonably practicable and without notice where the circumstances require it, if you materially breach these Terms (in particular clause 8), if we are required to do so by law, or if your use threatens the security, integrity or availability of the Service for others.

On termination: your right to use the Service ends immediately. Deleting an event permanently deletes its fields and all its responses; deleting an account permanently deletes all events owned by it and everything within them. This is irreversible. Export anything you need first, the Service provides CSV and Excel export.

Clauses 6, 7, 13, 14, 15, 16, 18 and 19 survive termination.

13. Intellectual property

The Service itself (its software, design, interface and branding) belongs to us or our licensors. These Terms grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for its intended purpose, and nothing more. You may not copy, decompile, reverse-engineer or create derivative works from the Service except to the extent that restriction is prohibited by law.

If you send us feedback or suggestions, we may use them without obligation or payment to you.

14. Disclaimer of warranties

To the fullest extent permitted by law, the Service is provided "as is" and "as available", without warranty of any kind, whether express, implied or statutory.

We specifically disclaim any implied warranties of merchantability, satisfactory quality, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted, timely, secure or error-free, that defects will be corrected, that data will never be lost, or that any output, including AI output, will be accurate or suitable.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

15. Limitation of liability

To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, consequential, exemplary or punitive loss, or for any loss of profit, revenue, business, anticipated savings, goodwill, opportunity, or any loss or corruption of data, in each case however caused and whether or not we were advised such loss was possible.

Our total aggregate liability arising out of or in connection with these Terms and the Service, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the greater of: (a) the total fees you paid us for the Service in the twelve months immediately before the event giving rise to the claim; or (b) SGD 100.

You accept that the Service is offered at prices which reflect this allocation of risk, and that these limits are a fundamental basis on which we provide it. Clause 14's final paragraph applies to this clause too.

16. Indemnity

You will indemnify and hold us harmless against any claim, demand, proceeding, loss, liability, damage, cost or expense (including reasonable legal fees) arising out of or connected with:

  • Your Content, including the questions your forms ask and the data you collect through them;
  • your use of, handling of, or failure to protect Respondent data;
  • your breach of these Terms, in particular clauses 7 and 8; or
  • your infringement of any third party's rights.

17. Changes to these terms

We may amend these Terms. The "last updated" date at the top of this page will change when we do.

For changes that materially reduce your rights or increase your obligations, we will give reasonable advance notice (by email to your account address, or by a notice in the application) before they take effect. Continuing to use the Service after that date means you accept the amended Terms. If you do not accept them, stop using the Service and ask us to close your account.

18. General

Entire agreement. These Terms, together with the Privacy Policy and, where applicable, the Data Processing Addendum, form the entire agreement between us about the Service, and replace any earlier understanding on that subject.

Severability. If a provision is found unenforceable, it is modified to the minimum extent needed to make it enforceable, or severed if that is not possible; the rest continues in force.

No waiver. Not enforcing a provision is not a waiver of it.

Assignment. You may not assign these Terms without our written consent. We may assign them to a successor in connection with a merger, acquisition or sale of assets.

Third parties. A person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 2001 to enforce any of them.

Force majeure. Neither party is liable for a failure to perform caused by an event beyond its reasonable control.

Language. These Terms may be offered in other languages for convenience. The English version governs, and prevails in the event of any inconsistency.

19. Governing law and jurisdiction

These Terms and any dispute arising out of or in connection with them, including any non-contractual dispute, are governed by the laws of Singapore.

The parties submit to the exclusive jurisdiction of the courts of Singapore. Before commencing proceedings, the parties will first attempt in good faith to resolve the dispute by discussion, for a period of at least 30 days from written notice of it.

20. Contact

Questions about these Terms: zhengda@sohsimple.sg

[LEGAL ENTITY NAME], [REGISTERED ADDRESS], Singapore.